Privacy policy

French Teachers Association of Hong Kong Limited
Last updated: [Insert Date]

1. Introduction

French Teachers Association of Hong Kong Limited (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you contact us through WhatsApp, our website, email, or other communication channels.

By communicating with us, using our services, or providing your personal information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Identification Data: Full name, phone number, email address, age, and nationality.
Communication Data: Messages, inquiries, and other content shared via WhatsApp, email, or contact forms.
Enrollment and Billing Data: Course registrations, payment details (processed securely by third-party providers such as Stripe or PayPal), and related transaction information.
Technical Data: Device type, IP address, browser type, and usage statistics collected via cookies and analytics tools when you use our website.

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to your inquiries and provide customer support.
To process class registrations, payments, and course enrollments.
To send you important updates, reminders, and class information via WhatsApp or email.
To send you marketing messages, promotions, or event invitations (only with your consent).
To comply with legal obligations under Hong Kong law and applicable international standards.

4. Lawful Basis for Processing

We collect and process personal data based on one or more of the following legal bases:

Your Consent: You have given consent for us to contact you or send you marketing updates.
Contractual Necessity: Processing is necessary for the performance of an agreement (e.g., course registration).
Legitimate Interest: To improve our services, ensure network security, and manage communications effectively.
Legal Obligation: To comply with financial or regulatory requirements.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
You may request deletion of your data at any time by contacting us (see Section 9).

6. Sharing and Disclosure

We do not sell, rent, or trade your personal data.
We may share limited data with trusted third-party service providers solely for operational purposes, such as:

WhatsApp Business API provider (for secure messaging).
Payment processors (for transactions).
Cloud storage and email service providers (e.g., Google Workspace).

All third-party partners are contractually bound to protect your data and comply with applicable privacy laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
All WhatsApp communications are encrypted end-to-end in accordance with Meta’s standards.

8. Your Rights

Under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, and where applicable under international data protection laws, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of inaccurate data.
Withdraw your consent for marketing communications.
Request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us via the contact details below.

9. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact:

French Teachers Association of Hong Kong Limited
📍 Address: Unit [Insert Address], Tsim Sha Tsui, Hong Kong
📞 Phone: +852 [Insert Number]
📧 Email: info@french.hk
🌐 Website: https://www.french.hk

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date.
Continued use of our services after such updates constitutes your acknowledgment and acceptance of the changes.